1. Q: How could I get samples?

    A:We can provide samples if you have a Fedex or DHL account or other courierfreight collectable account and agree to pay the courier freight.or you send us the samples charge together with the courier cost by Paypal or T/T.

2. Q: How much the courier freight will befor the samples?

    A:Courier freight depends on the quantity, weight and carton size and your area.So you have to tell me models you want to order from us and quantity, then wewill calculate the shipping cost for you in the most reasonable way.

3. Q: How can I get your price list?

    A:Please send us your email or you can inquiry on our website (www.newheng.com)

4. Q: Can we have our logo or company name to be printed on your products or the package?

    A:Yes, you can. We can print your Logo and company name etc in our products by silk screen printing or embossing according to your artwork design, and the MOQ depend on exact model. You can send us the artwork by email in JPG, TIF, AI, EPS, TIFF or CorelDraw formats.

5. Q: What’s your usual payment term?

    A:We accept terms of T/T in advance, west union or Paypal. 30% deposit and balance before delievery.

6. Q: I just want to buy a few pieces of your products, is it ok? What would be the MOQ.

    A: Usually there is no MOQ, you can order in any quantity, but bulk purchase will get more competitive price

7. Q: Have you ever exported your products,and if so, to which countries?

    A: We exported our goods to everywhere and whoever need them worldwide.

8. Q: What is your production lead time?

    A: Sample Delivery time: Samples can beshipped within 1-3 working days . Mass production lead time: 7-25 days, depends on the products you ordered.

9. Q: How long is the guarantee for these products?

    A: all products with 1 year warranty. If the defective rate is more than 3%, we will make up the new one for you , and we pay forwarder shipping cost.

10.Q: How are your products innovative,creative and eco-friendly?

     A:Our products are always in process of innovation according to our clients feedback,then we will always creat a lot of new products to make new promotion in the market.Besides,most of our products do pass the ROHS certificate. What’s more,we have our own mode and package, we can promise their eco-friendly.

11.Q: Could you please send me the catalogue with more photos?

     A: Yes, we can, you can email me first.

12.Q: Is it possible to send us free samples, so that we could prove the advantage of this product ourselves?

     A:Samples can be shipped within 1-2days.But as to our policy, you should pay our sample fees and freight. When you make an order, we will pay back these fees. As a sincere client, I think you won’t care about these little fees.